FAQs

What is Cert Safe?

Cert Safe is a software company that provides a certification management solution which is being used by multiple industries worldwide. Our system eliminates previous admin requirements and provides an innovative and easy process to manage your documentation.

How do I contact a Cert Safe representative?

You can either call us between 8am - 5pm Monday to Friday on +44 (0)203 900 4131 or email us at support@cert-safe.co.uk.

Where can I find help to use the Cert Safe platform?

If you need help using the Cert Safe platform, you can contact a member of our team by emailing support@cert-safe.co.uk.

How often will the Cert Safe platform be updated?

We are constantly developing new features for our software, some of these projects will take longer than others. You will receive monthly updates on new features, bug fixes, and other developments at Cert Safe.

How do I raise a support ticket?

You can raise a support ticket within your Cert Safe platform by clicking onto your profile, selecting support and then raising ticket.

Can my training provider use Cert Safe?

Yes, we highly recommend inviting your training provider to use Cert Safe. If your training provider is using Cert Safe, they can automatically track your employees’ training requirements on your behalf which will save you a lot of time.